בית הספר פתח קורס נוסף:
קורס Customer Success
מספר מילים על התפקיד- CSM (Customer Success Manager)
A Customer Success Manager (CSM) in a B2B SaaS company is responsible for ensuring that customers are successfully using the company's products or services to achieve their desired outcomes. The CSM works closely with the customer to understand their goals, challenges, and needs, and helps them to leverage the company's solutions to achieve their desired outcomes.
The CSM is often the primary point of contact for the customer after the sale, and they must be able to build and maintain strong relationships with their customers. They provide guidance, support, and training to help customers adopt the company's solutions and achieve their desired outcomes.
The CSM is responsible for monitoring customer health and identifying opportunities for upselling or cross-selling. They also work closely with other teams within the company, such as sales and product, to ensure that the company is meeting the needs of its customers and that the product roadmap is aligned with customer needs.
Overall, the CSM plays a critical role in a B2B SaaS company, as they are responsible for ensuring that customers are successful and satisfied with the company's products or services, which ultimately drives customer retention and revenue growth.
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